Shipping Policy

Last Updated: September 7, 2026

At Nuzento, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below to understand how we process and deliver your orders.

📦 Order Processing

Orders are typically processed within 1–3 business days after your order has been placed and payment has been confirmed.

Please note that processing times may be slightly longer during holidays, high-demand periods, or special promotions.

🚚 Shipping & Delivery

We work with trusted shipping partners to deliver your order safely to your address.

Estimated delivery times may vary depending on your location:

• Processing Time: 1–3 Business Days
• Estimated Shipping Time: 7–15 Business Days

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs, weather conditions, carrier delays, or other circumstances outside our control.

📍 Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to update after your package has been shipped.

🌍 Shipping Locations

We currently ship to selected locations. Available shipping options will be displayed during checkout.

If you have questions about whether we deliver to your location, please contact our customer support team before placing your order.

📦 Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your order.

Nuzento cannot guarantee changes to an order once it has been processed or shipped. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by customers.

⏳ Shipping Delays

While we always aim to deliver your order as quickly as possible, unexpected delays may occur due to:

• Customs processing
• Weather conditions
• Carrier delays
• High shipping volumes
• Holidays
• Other unforeseen circumstances

We appreciate your patience and understanding in these situations.

📬 Lost or Damaged Packages

If your package arrives damaged or you experience an issue with your delivery, please contact us as soon as possible.

We will review the situation and work with you to find an appropriate solution.

💰 Customs, Duties & Taxes

Depending on your location, your order may be subject to customs duties, taxes, or import fees. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

📞 Contact Us

If you have any questions about your order or our shipping policy, please contact us through our store's Contact Us page.

Thank you for shopping with Nuzento! ❤️